Shipping policy

Shipping & Handling

We are offering FREE SHIPPING within Australia on all orders above $200. Orders are sent Standard Post via Australia Post.
We charge a flat rate of $30 for all international orders. International orders are shipped via Standard International Post. Please note Maple Boutique will not be held accountable for any extra charges occurred at customs.

The only exclusion to our shipping terms is our Marble Basics and Zakkia Homewares products. All shipping quotes for items in these categories are based on weight and are done so in the most affordable way possible. We try our absolute best to offer the least expensive means to get you your marble and concrete pieces, however, marble and concrete are a dense medium so to receive these goods there is a cost. At this time we do not ship our Marble Basics, Zakkia Homewares and Lack Of Color Internationally. Shipping is calculated during checkout and is based upon the weight and location of ordering.

Maple Boutique uses Australia Post to offer you the fastest and most reliable delivery possible.

Orders within the metropolitan areas should be received within 2-3 business days and regional areas between 2-5 business days. Items will only be dispatched and delivered Monday – Friday, excluding public holidays.

Please note that we operate and ship all orders between business hours Tuesday – Friday. Any order placed outside these hours will be shipped at our next business day. 

Once orders have been dispatched, they are then the property of Australia Post. Maple Boutique will not be held accountable for any lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at info@mapleboutique.com.au if you experience any delays.

Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.

Tracking your order

Once your goods have been dispatched you will receive an email with a tracking number (if you have not received this, please check your spam/junk folder). If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at info@mapleboutique.com.au. We can then provide to you the tracking number. You can track your order on the Australia Post website:
http://auspost.com.au/track/track.html