Refund policy

General Returns Policy

We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 6 months) on full priced items, should they meet the below requirements:

– Garments must be returned new, unused and with all designer tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.

– You must notify us of your intention to return the garment within 24 hours of delivery via email (info@mapleboutique.com.au). All returns require a Return Authorisation (RA) number from our team before your claim can be processed. All items sent without an RA number will not be accepted and will be returned to the sender at the sender’s expense.

– Garments will need to be sent back to us within 7 days of receiving the RA number. All returns received after 7 days will not be accepted and will be returned to the sender at the sender’s expense.

We do not offer refunds for change of mind, wrong decision or incorrect size.

Please note; no returns on flash sales, sale collection, accessories and homewares.

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.

Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

Please ensure you include the RA number with your parcel and send to:
Maple Boutique
84 Ovens Street
Wangaratta
VIC 3677

On receipt, we will assess the item to determine whether it is fit for return and then notify you of your store credit or exchange.
If you are returning an item, you are responsible for shipping back to Maple Boutique. In the case of an exchange, the return shipping of the replacement item will also be at your cost.

If you are issued with a refund or credit, it is limited to the purchase value of the item, and does not include the postage cost.

Damaged/Faulty Returns Policy

We aim to provide our customers with products of the highest standard and quality. Before we dispatch your order, we personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition.

If you receive an item that you believe has a manufacturing fault, please notify our team immediately via email (info@mapleboutique.com.au). We will try to resolve the problem as quickly as possible. Please help us by providing a photo or two showing the defect/fault, as this will speed up the returns process.

Please note that each item is photographed before dispatch to ensure that it is not faulty on our end.

In accordance with Consumer Affairs Victoria, if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product that matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.